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Common problem

1.How can I get a detailed quote and customization service for a smart air purifier?

A： Please feel free to contact us anytime for the latest pricing information. We support OEM/ODM customization to meet diverse market demands. Pricing can be provided via various trade methods such as COMM, FOB, CFR, and CIF, and we support mainstream payment methods such as L/C and T/T for your convenience.

2.Besides product performance, what guarantees does your company offer in terms of safety and certification?

A： This product has passed CE and multiple international safety certifications, meeting global safety standards and ensuring reliability and safety. It also features overheat protection and child locks, providing comprehensive protection for users.

3.What are the advantages of the core filtration technology in the X1 Smart Air Purifier?

A： The X1 Smart Air Purifier uses an advanced multi-stage filtration system, including a pre-filter, a HEPA H13/H14 high-efficiency filter, and an activated carbon filter. It can effectively capture more than 99.97% of PM2.5, pollen, and volatile organic compounds (VOCs), significantly improving indoor air quality and meeting the needs of high-efficiency purification.

4.Does it support integration with smart home systems?

A： Supported! The product is compatible with Amazon Alexa and Google Assistant, allowing users to control the switch, temperature, and modes via voice commands. Users can also remotely monitor energy consumption, filter status, and device operation through a dedicated app, easily integrating into mainstream smart home ecosystems and enhancing ease of use.

Terms and Conditions

1. Product Quality Assurance: Smart Living is committed to providing smart home products that meet international quality standards, ensuring stable performance, reliability, and security.
2. User privacy protection: We strictly abide by relevant laws and regulations, protect customer information security, and will not disclose information to third parties without authorization.
3. Return and Exchange Policy: We support return and exchange requests within a reasonable scope. Details are subject to the specific contract and legal provisions.
4. After-sales service commitment: We provide timely and professional technical support and maintenance services to ensure worry-free use by our customers.
5. Legal Compliance Statement: All business activities comply with applicable laws and regulations, and we strive to maintain a fair and just business environment.
6. Revision and Update of Terms: These Terms will be updated periodically in accordance with legal and business needs, and customers will be notified in a timely manner.
7. Dispute Resolution: Both parties shall resolve disputes amicably through consultation. If consultation fails, the dispute shall be handled through relevant legal channels in accordance with the law.

Technical Support

1. Provide comprehensive product development information and technical documentation to help customers understand product performance and applications.
2. Pre-sales support includes solution consultation, product selection, and customized needs analysis.
3. Assist customers with product installation guidance and on-site debugging to ensure stable system operation.
4. Organize technical training for partners and end users to improve their operation and maintenance capabilities.
5. Provide efficient after-sales maintenance services to resolve technical malfunctions during product use.
6. Continuously promote product software upgrades to ensure system security and function optimization.
7. Establish a professional customer service team to provide technical consultation and troubleshooting services.

After-sales service

1. We provide a 24/7 technical support hotline to assist customers in resolving technical issues encountered during use.
2. For B2B customers, we provide customized after-sales response solutions to ensure timely troubleshooting.
3. All after-sales services comply with relevant national laws and regulations and industry standards, and do not involve false promises or misleading advertising.